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FMUK Article

New Sarnafil Plus Cpd For Ever Changing Industry

New Sarnafil Plus Cpd For Ever Changing Industry

Sika Sarnafil has launched a new and improved ‘Successful Roof Refurbishment’ Continual Professional Development (CPD) seminar, aimed at those looking to specify high performance products for roof renovations.

Created by the experts at Sarnafil Plus, the company’s specialist refurbishment offer, the interactive RICS Approved CPD has been updated specifically to aid specifiers, including building surveyors, facilities managers and building managers, in their decision making process. The CPD contains vital up-to-date information on how to identify the causes of roof failure, investigation methods, compliance with efficiency regulations, system options and how to specify the best materials for a project.

The CPD can be combined with a live demonstration where attendees are shown the various Sarnafil waterproofing systems being installed and get the chance to try their hand at welding the membrane themselves.

Head of sales for single ply membranes at Sika, John O’Raw explains why Sarnafil Plus chose to upgrade and improve the CPD: “With the refurbishment market growing fast we noticed that building managers, FMs, architects and surveyors were increasingly seeking out the latest information about regulations and roofing systems. We’re dedicated to supporting these specifiers in an ever changing industry, so an update was essential to provide the highest quality educational material to meet those needs.

“The CPD provides attendees with invaluable knowledge about current legislation and regulations, including British Standards, EU Standards, energy efficiency requirements as set out in Part L and BREEAM assessments, as well as learning about our newly available site inspection and supervision tool.”

Attendees will also be able to find out more about the benefits of a market-leading single-point guarantee, which protects against any unlikely problems that may arise from the failure of roofing membranes and the existing substrate, caused by incorrect design or installation, giving all parties involved complete peace of mind.

The CPD is 60 minutes long, including a question and answer session, and will be delivered by one of four dedicated experienced Sarnafil Plus Refurbishment Surveyors. If you are interested in taking the new CPD, visit Sarnafil or call 01707 394444.

Axis Security celebrates new Kinney Green contract

Axis Security celebrates new Kinney Green contract

Axis Security, one of the UK’s leading suppliers of security services, has won a new contract with London-based property consultant Kinney Green to provide manned guarding services to its flagship property in the heart of The City – 5 Fleet Place.

A total of eight employees have been transferred to Axis employment via TUPE, including a receptionist, supervisor and six security officers. Axis is also providing further officers to cover holidays and sickness.

Jerry Paddon, 5 Fleet Place Building Manager, Kinney Green, says it is vital that the entire security team strikes the right balance between security and customer service:

“Our occupants expect a high level of professionalism from everyone they come into contact with, especially when their clients visit. As well as keeping the building secure, it is also essential that our team is welcoming, knowledgeable and professional at all times.”

In what was a competitive tender, Jerry was impressed with Axis Security’s commitment to employee welfare:

“Having worked with what is an excellent security team for many years now, it is important for me to ensure they are well looked after by our security provider,” he explains. “Axis Security provides an excellent proposition with regard to employee welfare, benefits and training – even down to providing good quality uniforms that are both comfortable and attractive.”

Training provided by Axis Security includes: first aid, with defibrillator training, as part of a specific request by the building’s occupiers; World Host customer service training to ensure the very highest levels of customer service are maintained; and Project Argus strategic counter-terrorism courses.

Technology is another area where Axis Security has been able to add value. A digital Daily Occurrence Book (DOB) and fast-field forms on iPads have been implemented to reduce paper usage and provide accurate, real-time documentation, while an automated parking system has helped to streamline parking in the busy site. TimeGate scheduling is also being utilised, providing the security supervisor with a simple method for organising holidays and shift patterns.

“These technologies are helping to ensure the officers are as efficient and effective as possible,” adds Jerry. “For example, Track Tik, our new mobile patrol app, allows us to simply record each patrol, not only providing accountability, but also alerting officers to take extra care if we identify an area of particular concern.

“Axis Security has proven that they listen to our needs, and will provide specific solutions, rather than treating us as a one size fits all outfit,” concludes Jerry.

Powerful customer comments generate positive vibes for PPS

Powerful customer comments generate positive vibes for PPS

The overwhelming majority of PPSPower’s customers are very satisfied with the company’s services and would recommend the business, according to results released in an annual survey.

Feedback from the company’s latest customer satisfaction study shows that 98% of respondents believe that the PPSPower offers a great value for money service stating that they are either satisfied or very satisfied with the work delivered. The highest score in the survey is on staff performance with 99% of respondents saying that the organisation’s people do a great job, delivering consistently well day in, day out.

Headquartered in Yorkshire, PPSPower works extensively in the FM sector. Operating nationally, the company provides high quality back-up generator and UPS (uninterruptible power supplies) installation, repair and maintenance solutions.

PPSPower’s customer survey was launched by the company in 2013 in response to calls by FM industry professionals for organisations to improve the way in which they communicate and deliver services. PPSPower decided at that time to implement a new and innovative online customer survey. This year’s research involved a self-completion census, completed by customers who have experienced PPSPower’s services in the 12-month period from 01 July 2016 to 30 June 2017. The latest survey results were published on 01 August 2017.

Over 2,500 organisations were questioned as part of the survey and 66% of the online forms were returned. The survey measures a number of areas including response times, quality of work and staff performance.

Stephen Peal, Director at PPSPower, said: “This is the fourth survey we have undertaken and I am pleased with the progress we are making. This year’s results clearly demonstrate that our customers are happy with the service that we deliver. Whilst this is a great result for us, we are not complacent and we remain focused on doing the right things for the people we serve. We must continue to learn from all of the feedback we receive – good, bad or indifferent. Our survey has become an imperative tool for continually improving our business and ensuring our customers are happy with what we do for them.”

PPSPower is a successful and well-established national provider of back-up power service and maintenance solutions. The company’s core services include: generator sales, installation maintenance and repair, load banking, UPS sales, installation, repair and maintenance, fire pump maintenance and repair, fuel polishing and OftecTank inspections.

Forestry Commission Logs into Salisbury Group's Facilities Management

Forestry Commission Logs into Salisbury Group's Facilities Management

FM innovators, Salisbury Group, have won a competitive tender to provide cleaning, security & support services for up to five years at Silvan House in Edinburgh, the head office of Forestry Commission Scotland and shared UK services for the Forestry Commission.

The 90,000 sq ft five storey building is prime office space, and was bought for £18 million in May this year by a property investment company. It currently also houses Scottish National Heritage, the Scottish Environment Protection Agency, and the Department of Works and Pensions.

Nigel Buckett, Commercial Director for Salisbury Group, said:

"With several Scottish Government environmental agencies in the building, it's not surprising that sustainability is a big factor in their business procedures. Sustainable practices are embedded into our FM services and we feel that this was an important factor in winning the contract."

"Our environmental policy is to reduce waste in all aspects of our business - from security to engineering - by using sustainable technologies that minimize energy and materials consumption."

In fact, Salisbury has its own energy solutions division specifically tasked to help clients' environmental responsibilities and compliance, reducing their demand for energy and emissions of carbon, water and waste.



Specialist UK lighting manufacturer, Tamlite Lighting, has become the first company to win the Lighting Industry Association’s Quality Assurance (LIAQA) Award. The business, which distributes its products exclusively through CEF, was awarded the prestigious distinction due to its ongoing commitment to best practice, excellence and quality assurance.

Launched this year, the LIAQA scheme aims to ensure suppliers of lighting and lighting-related products have processes in place that result in high product quality and standards compliance. Tamlite was a founding participant of the project and impressed the LIA’s judging panel with its dedication to maintaining high standards across its seven sites.

Supporting and meeting the standards of the LIAQA scheme is an important priority for Tamlite’s senior management, and the company has invested over £100,000 in state-of-the-art, specialist test facilities as part of the process. In an unprecedented move, the company’s seven main Midland’s factories each underwent separate LIAQA assessments and gained accreditation in less than two years – a significant achievement for which Tamlite was strongly commended by the LIA.

John Allden, General Manager at Tamlite commented on the award: “Winning the LIA’s first award for quality assurance is a tremendous achievement for Tamlite Lighting, and gives our customers confidence in our commitment to high standards across our entire product range. We are delighted to be recognised by the LIA – the largest and most important lighting trade association in Europe – and are committed to working alongside them as they strive for excellence and best practice.”

Andrew Moseley, Head of Procurement and Marketing at CEF, the UK’s expert supplier of electrical products and services, added: “Tamlite’s commitment to manufacturing high quality products is a key reason why it is an important part of the CEF family. For us, it’s essential that we can offer cost-effective lighting solutions to our customers that are of the highest possible quality.”

Steve Davies, CEO of the LIA, added: “Tamlite Lighting is truly deserving of this award – the company’s commitment to the LIAQA scheme is unparalleled. We were very impressed that Tamlite achieved accreditation at seven factories in just two years, and it reflects the significant amount of time and investment that has been dedicated to the process. For customers, it clearly demonstrates that Tamlite is serious about ensuring consistent product quality and compliance.”

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