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Excellerate Services integrated facilities expertise comes to UK

Rebrand of LCC and Templewood Services draws on international strength
Recently merged cleaning and FM specialists, LCC and Templewood will benefit from international, integrated facilities management expertise as they rebrand as Excellerate Services. Parent company, Excellerate Services is well-established as a major property solutions company across sub-Saharan Africa and now brings its best practice business processes to the UK.
During 2018 , UK contract cleaning provider, LCC Support Services combined with cleaning and security specialist, Templewood Services – already part of the Excellerate group. All three companies have a shared focus on innovation and continuous improvement to ensure quality client care. The group’s strength also comes from its scale and financial stability, as well as its ongoing investment in talent.
In the immediate future the market will see the Excellerate Services brand rolled out across all aspects of the LCC and Templewood Services business including websites, social media platforms, staff uniforms and signage.
As well as having access to a broader combination of specialist property solutions, existing and new clients will benefit from Excellerate’s pioneering technology platforms. Designed to deliver a transparent and efficient service, this includes the Velocity system which enables biometric management of labour, digital management of service level agreements and real-time contract management.
In addition to added capabilities and enhanced offerings in cleaning and FM provision, security expertise in the UK will now be significantly extended by introducing the provision of integrated risk management solutions.
A strong senior management team is in place to oversee the rebrand and the strategic positioning of the business moving forward. This is led by Excellerate Services CEO, Gordon Hulley; Marna van der Walt, CEO of Excellerate Property Services; Clinton Phipps CEO of Excellerate Security Services and Justin Moore, Group Chief Information Officer.
Harvey Soning, Chairman of Templewood Services, said: “This is an important new phase for the group and for our clients. The group has been working closely together to enhance the breadth and depth of our offering. Presenting our combined capabilities under a single brand is the natural next step and is an exciting new chapter for everyone.”
Phil Smith, Group Sales Director for LCC and Templewood Services, said: “This rebrand reflects our group focus on operational service excellence, innovative technologies and continuous improvement. Through these values and continued investment in the professional development of our people we can further enhance the customer experience and be recognised as leaders in integrated services provision.”
Mark Carter, Chief Operating Officer of Templewood Services added: “We recognise that every client has a unique set of challenges that require a bespoke approach. We now have a great group partnership in place that enables us to deliver a tailored solution based on our combined specialist products and services. The commitment to the UK from another continent also comes at a significant time as the full impact of Brexit is yet to be known.”


Stokvis Modupak delivers high efficiency heating for redevelopment of Haberdashers’ Monmouth Schools

The construction of an extensive new music school and performance arts centre at the renowned Haberdashers’ Monmouth Schools in Wales, has seen the project team call on the capabilities of Stokvis Energy Systems to provide a modular boiler system to meet all of the building’s heating requirements.
Oxfordshire-based QODA Consulting was the highly experienced consultancy which took responsibility for the mechanical and electrical package while Narbeths, one of South Wales’ foremost and prestigious mechanical installers, fitted the custom-built Modupak solution. This included three R40 EVOLUTION boilers, together with a pair of Stokvis Econoplate BV units for HWS, consisting of plate heat exchangers, buffer vessels, circulation pumps and controls. A Stokvis Econopress pressurisation set was also supplied.
Paul Young of QODA Consulting commented, “Over the years, we have worked on a whole portfolio of projects with Stokvis: both educational and commercial. And we keep coming back to the company not just because the equipment is very reliable, but we also always get excellent technical back up and design support.”
That support saw Stokvis Energy Systems’ area representative go into QODA’s offices, assisting with sizing the R40s to ensure they offered sufficient capacity and maintenance flexibility for the redevelopment’s combination of underfloor heating and conventional radiators.
Paul added, “This is a large building that includes an auditorium, rehearsal rooms and sound recording studios. Because it is built into a hillside, the plant room is effectively within a lower ground floor where the installation of the Modupak went very smoothly, and the whole system was commissioned by Stokvis’ own engineers at the beginning of October.”
Refined over 400 years in the heart of Wye Valley, Haberdashers’ Monmouth Schools educate girls and boys aged three to 18 through a unique combination of single-sex and co-educational environments at the optimum stages of their academic and personal development. A new purpose built sixth form residential house has also been created.
Easy to site, eco-friendly and with multiple cascade choices, the R40 EVOLUTION and its virtually limitless Modupak options, make this new boiler range from Stokvis one of the most flexible on the market.


ACE Lifts opens southern office to meet growing demand

A North Wales lift specialist has launched a southern office to meet growing customer demand.
ACE Lifts has opened a new base in Watford which will be used by four office-based staff, including new office manager Chloe Whitfield, and a southern engineering team of around 20.
The expansion follows a successful 12 months for ACE Lifts, which has its head office in Sandycroft, Deeside.
Turnover rose to £5million in the year to the end of November – an increase of around 70% on two years earlier.
The 30-year-old family business has also increased its headcount to 66 with 16 new employees joining during the same period.
ACE Lifts provides the complete lift service from installation and refurbishment to ongoing maintenance and repairs.
It is responsible for maintaining over 1200 lifts in England, Wales and Scotland, ranging from large corporates to SMES.
It has also recently launched an internet-enabled lift monitoring system, called i-COM, aimed at improving the reliability of customer lifts.
Charles Salter, Managing Director of ACE Lifts, said: “The opening of the new office in Watford will enable us to provide an enhanced service to customers in London and other parts of southern England.
“It will also give our sales team a base to meet new clients and our engineers an office to meet up to discuss customer requirements.
“We are continually investing in our business whether it is recruiting great new people, buying the best equipment, opening new offices or innovating new products and services.
“Our recently launched i-COM system is an example of this commitment to innovation, taking our customer service to a whole new level.”
The i-COM dashboard brings everything together in one place including maintenance reports, insurance documents, commissioning certificates, manuals and technical drawings.
It means customers have real-time information regarding when a lift needs servicing and enables some faults to be fixed remotely without the need for an engineer call-out, providing an additional environmental benefit.

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